Shipping policy

Last updated: February 4, 2026

This Shipping Policy applies to all orders placed on https://shehroze.ae/ and should be read together with our Terms & Conditions and Returns & Refund Policy.

1) Delivery Coverage

We currently deliver within the United Arab Emirates only.

2) Shipping Fees

  • Free shipping on all orders above AED 40

  • Orders below AED 40 are subject to a delivery fee of AED 15

Any applicable delivery charges will be clearly displayed at checkout before you complete your order.

3) Order Processing

  • All products are made fresh to order

  • Orders are processed after successful payment confirmation

  • Orders placed on weekends or public holidays may be processed on the next working day

4) Delivery Timelines

  • Standard delivery time is within 2 working days

  • Delivery timelines are estimates and may vary due to operational or external factors

If there is any unexpected delay, you may contact us using the details below.

5) Delivery Method

  • Deliveries are fulfilled through our dedicated delivery team

  • You are responsible for ensuring that your delivery address and contact details are accurate and accessible at the time of delivery

6) Delays and Exceptions

While we make every effort to deliver within the stated timeframe, delays may occur due to:

  • Weather conditions

  • Traffic or logistical constraints

  • Incorrect or incomplete delivery information

  • Events beyond our reasonable control

We will keep you informed where possible in the event of a delay.

7) Failed Delivery Attempts

If delivery cannot be completed due to incorrect address details, unavailability, or inability to contact the recipient, we may:

  • Attempt re-delivery, or

  • Contact you to arrange an alternative solution

Additional delivery charges may apply in such cases.

8) Contact Information

For delivery-related questions or urgent assistance, contact us at:

Phone / WhatsApp: +971 50 772 0660
Email: hello@shehroze.ae