Privacy policy

Last updated: February 4, 2026

Shehroze by Simply The Great Food (“we”, “us”, “our”) operates this website and store and provides the products and services available on https://shehroze.ae/ (the “Services”). Our store is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy governs how personal information is collected and used.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1) Key Compliance Statements

  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

  • https://shehroze.ae/ will not pass any debit/credit card details to third parties.

2) Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include data that is anonymized or de-identified.

Depending on how you use our Services, we may collect:

2.1 Contact Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

2.2 Order and Transaction Information

  • Items viewed, added to cart, wishlisted

  • Purchases, returns, cancellations

  • Order history

  • Transaction confirmations and order status updates

2.3 Communications

  • Messages and information you share with customer support

  • Emails or WhatsApp messages you send to us

2.4 Device and Usage Information

  • IP address

  • Browser type and device identifiers

  • Network information

  • How you navigate and interact with our Services (timestamps, clicks, browsing behavior)

3) Payment Information

We do not store full card details on our servers. Payment transactions are processed through secure payment channels. We may receive limited payment-related information such as payment status and transaction references required to confirm and manage your order.

4) Sources of Personal Information

We collect personal information from:

  • You directly (when you place an order, contact us, subscribe, or submit details)

  • Automated technologies (cookies and similar technologies used for functionality, analytics, and advertising)

  • Service providers supporting our operations (e.g., website hosting, analytics, communications, and order-related tools), where permitted by law

5) How We Use Your Personal Information

We use personal information to:

5.1 Provide and Improve the Services

  • Fulfil and deliver orders

  • Provide customer support and respond to requests

  • Manage orders, returns, and cancellations

  • Improve site performance, usability, and product offerings

5.2 Marketing and Advertising

  • Send marketing communications via email (and where applicable, WhatsApp), subject to your preferences

  • Measure marketing performance and improve campaigns

  • Display relevant ads and content based on activity and interactions

You can opt out of marketing emails at any time using the unsubscribe link in the email.

5.3 Security and Fraud Prevention

  • Protect accounts and transactions

  • Detect, prevent, and investigate suspicious or unlawful activity

  • Maintain the integrity and security of our Services

5.4 Legal and Compliance

  • Comply with legal obligations and requests

  • Enforce our policies and protect our rights

6) Cookies, Analytics, and Advertising Tools

We use cookies and similar technologies to operate the site, remember preferences, analyze traffic, and support advertising.

We may use tools such as:

  • Google Analytics (GA4)

  • Meta Pixel

  • TikTok Pixel

  • Shopify Email

  • Zoho CRM

  • WhatsApp communication tools

These tools may collect information about your interactions with the site (such as pages viewed and actions taken). You can manage cookies through your browser settings. Blocking certain cookies may impact site functionality.

7) How We Disclose Personal Information

We may disclose personal information only as needed to operate the Services, including:

  • With service providers that help us run our store (e.g., Shopify, analytics providers, communications tools, fulfilment/logistics support)

  • For marketing and advertising measurement (e.g., conversion tracking)

  • If required by law, regulation, or legal process

  • To protect the rights, safety, and security of our business, customers, and others

We do not sell your personal information.

8) Shopify Hosting

Our store is hosted on Shopify. Shopify processes certain data to provide and improve its platform services. Shopify’s handling of data is governed by Shopify’s own privacy documentation. If you would like to learn more, you may review Shopify’s consumer privacy resources via Shopify.

9) Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their content or privacy practices. If you visit third-party sites, their policies apply.

10) Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

11) Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is fully secure.

We retain personal information only for as long as needed to:

  • Fulfil orders and provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

12) Your Rights and Choices

Depending on your location, you may have rights to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information (where applicable)

  • Manage marketing preferences (unsubscribe from emails any time)

To make a request, contact us using the details below.

13) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

14) Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact:

Email: hello@shehroze.ae
Entity: Simply The Great Food FZE
Address: 8th Floor, RAKEZ, Ras Al Khaimah, RK 10055, United Arab Emirates